Privacy Policy

Unless otherwise specified below, the provision of your personal data is neither required by law nor by contract, nor is it necessary for the conclusion of a contract. You are not obligated to provide this data. Failure to provide such data has no consequences. This applies only to the extent that no other information is provided regarding the processing operations described below.
"Personal data" means any information relating to an identified or identifiable natural person.

Contact

Person in Charge
Please contact us if you wish. The data controller is:

Karlheinz Grohmann - khg@g-telware.de 

Customer initiates contact via email
If you contact us on your own initiative via email, we will collect your personal data (name, email address, message text) only to the extent that you provide it. The purpose of this data processing is to handle and respond to your inquiry.
If the contact is made for the purpose of carrying out precontractual measures (e.g., providing advice regarding a potential purchase, preparing a quote) or relates to a contract already concluded between you and us, this data processing is based on Article 6(1)(b) of the GDPR.
If you contact us for other reasons, this data processing is based on Article 6(1)(f) of the GDPR, in accordance with our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on Article 6(1)(f) of the GDPR.
We use your email address solely to process your inquiry. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
 

Data Collection and Processing When Using the Contact Form
When you use the contact form, we collect your personal data (name, email address, message text) only to the extent that you provide it. The purpose of this data processing is to contact you.
If the contact is made for the purpose of carrying out precontractual measures (e.g., providing advice regarding a potential purchase, preparing a quote) or relates to a contract already concluded between you and us, this data processing is based on Article 6(1)(b) of the GDPR.
If you contact us for other reasons, this data processing is based on Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in processing and responding to your inquiry.In this case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on Article 6(1)(f) of the GDPR.
We use your email address solely to process your inquiry. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.


Customer Account Orders

Customer Account
When you open a customer account, we collect your personal data to the extent specified there. The purpose of this data processing is to improve your shopping experience and simplify order processing. Processing is based on Article 6(1)(a) of the GDPR with your consent. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of your consent prior to revocation. Your customer account will then be deleted.

Reviews Advertisement

Data Collection When Posting a Comment or Review
When you comment on or rate an article or post, we collect your personal data (name, email address, comment text) only to the extent that you provide it. The purpose of this processing is to enable you to comment on or rate content and to display comments and ratings.
By submitting your comment or review, you consent to the processing of the data you have provided. Processing is carried out on the basis of Article 6(1)(a) of the GDPR with your consent. You may revoke your consent at any time by notifying us, without this affecting the lawfulness of the processing carried out on the basis of your consent prior to revocation. Your personal data will then be deleted.

When your comment is published,only the name you providedpublished.

Buyer Seal Customer Review 
We use the Käufersiegel customer review tool from Händlerbund Management AG (Torgauer Straße 233 B, 04347 Leipzig) on our website. After you place your order, we would like to ask you to rate and comment on your purchase from us.
To this end, we will contact you by email, using the technical system provided by the provider of the Käufersiegel rating tool as part of a data processing arrangement.
In this context, your data is processed either with your consent or based on our legitimate interest.
Processing is carried out on the basis of Article 6(1)(a) of the GDPR with your consent, provided that you have expressly agreed to receive the request for a review. You may withdraw your consent at any time by using the corresponding link in the email, without affecting the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal. Your email address will then be removed from the mailing list.
Processing without explicit consent is based on Article 6(1)(f) of the GDPR, which is grounded in our legitimate interest in obtaining truthful, verified reviews of our services for the purposes of direct marketing. For this purpose, we send a request for a review in electronic form regarding our own goods or services that you have already purchased from us. The request is sent to the email address we received from you in connection with the sale of a good or service. The sending of the review request is subject to the condition that you have not objected to this use of your email address.
You may exercise your right to object at any time by notifying us. The contact information for exercising this right can be found in the legal notice. You can also use the link provided for this purpose in the rating request. There are no charges for this other than the transmission costs based on the standard rates.
The personal data stored in this context in the technical system of the Käufereriegel rating tool will be deleted 3 months after the delivery of the goods for which the rating was recorded.

Trustami Customer Review
The Trustami Trust Seal is integrated into this website to display collected reviews and social media feedback. This serves to pursue our legitimate interests in optimally marketing our offerings on our own website in accordance with Article 6(1)(f) of the GDPR. When the Trustami Trust Seal is accessed, the web server automatically stores data (access data) in the form of a server log file, which includes the name of the accessed webpage, the file, the date and time of the access, your IP address in truncated form, the amount of data transferred, a notification of a successful access, the browser type, the user’s operating system, the referrer URL (the previously visited page), and the requesting provider. This access data is not analyzed and is automatically overwritten no later than seven days after the end of your visit to the site. The Trustami Trust Seal and the services advertised through it are provided by Trustami GmbH, Schröderstraße 5, 10115 Berlin. Trustami’s Privacy Policy, available atwww.trustami.com/datenschutz.

Use of the Email Address to Send Newsletters
We use your email address—regardless of the fulfillment of the contract—exclusively for our own promotional purposes to send you our newsletter, provided you have expressly consented to this. The processing is based on Article 6(1)(a) of the GDPR with your consent. You may withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent prior to withdrawal. To do so, you may unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.


Payment service provider Credit Report

Use of Personal Data When Selecting Klarna Payment Options
In order to offer you Klarna’s payment options, we will share personal data—such as contact information and order details—with Klarna. This allows Klarna to determine whether you are eligible to use the payment options offered through Klarna and to tailor those options to your needs. For general information about Klarna, please visit: https://www.klarna.com/de/. Your personal information will be processed by Klarna in accordance with applicable data protection regulations and as described in Klarna’s Privacy Policy at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy addressed.

Use of Consent Manager
We use the Consentmanager consent management tool from Consentmanager AB (Håltegelvägen 1b, 72348 Västerås, Sweden; "Consentmanager") on our website.
This tool allows you to grant consent to data processing via the website—in particular, the use of cookies—and to exercise your right to withdraw consent that has already been granted.
The purpose of data processing is to obtain and document the necessary consents for data processing and thereby comply with legal obligations.
Cookies may be used for this purpose. The following information, among other things, may be collected and transmitted to Consentmanager: the date and time the page was accessed, information about the browser and device you are using, an anonymized IP address, and opt-in and opt-out data. This data will not be disclosed to any other third parties.
Data processing is carried out to fulfill a legal obligation pursuant to Article 6(1)(c) of the GDPR.
For more information about data protection at Consentmanager, please visit: https://www.consentmanager.net/privacy.php

Using GDPR Compliance Pro
On our website, we use the GDPR Compliance Pro 2018 cookie consent tool from PrestaChamps.com SC Wedis Complany SRL (19 Tudor Vladimirescu Street, Târgu Mureș, Romania; "PrestaChamps").
The plug-in allows you to grant consent to data processing via the website—in particular, the use of cookies—and to exercise your right to withdraw consent that has already been granted. The purpose of data processing is to obtain and document the necessary consents for data processing and thereby comply with legal obligations.
Cookies are used for this purpose; among other things, they are used to store the consent status and, if necessary, transmit it to PrestaChamps. This data is not shared with any other third parties.
Data processing is carried out to fulfill a legal obligation pursuant to Article 6(1)(c) of the GDPR.
For more information about PrestaChamps' privacy policy, please visit: https://www.prestachamps.com/en/content/10-privacy-policy


Analysis, Advertising Tracking, Communication

Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”), on our website.
Data processing is used to analyze this website and its visitors, as well as for marketing and advertising purposes. To this end, Google will use the information collected on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services related to website and internet usage. In doing so, u.a. The following information is collected: IP address, date and time of the page view, click path, information about the browser and device you are using, pages visited, referrer URL (the website from which you accessed our website), location data, and purchase activities. The IP address transmitted by your browser as part of Google Analytics is not combined with other data held by Google.
Google Analytics uses technologies such as cookies, browser-based web storage, and tracking pixels, which enable an analysis of your use of the website. The information generated in this way regarding your use of this website is generally transmitted to a Google server in the United States and stored there. There is no adequacy decision by the European Commission for the United States. Data is transferred, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adsprocessorterms/. Both Google and U.S. government agencies have access to your data. Google may link your data to other information, such as your search history, your personal accounts, your usage data from other devices, and any other data Google has about you.
IP anonymization is enabled on this website. This means that Google truncates your IP address beforehand within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and truncated there.
Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in designing the website to meet user needs and achieve specific objectives. You have the right to object at any time to the processing of your personal data for reasons related to your particular situation.
You can prevent Google from collecting the data generated by Google Analytics and related to your use of the website (including your IP address), as well as from processing this data, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
To prevent Google Analytics from collecting and storing your data across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must set the opt-out on all systems and devices you use for this to be fully effective. If you delete the opt-out cookie, requests will once again be sent to Google. Click here to set the opt-out cookie: Disable Google Analytics.
For more information on our Terms of Use and Privacy Policy, please visit https://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/ as well as at https://policies.google.com/technologies/cookies?hl=de.

Using PHP Web Stat
We use the PHP Web Stat analytics tool on our website, provided by PHP Web Stat (Sternbuschweg 2, 46562 Voerde; “PHP Web Stat”).
Data processing is carried out for the purpose of analyzing this website and its visitors. To this end, data is collected and stored for marketing and optimization purposes. Usage profiles may be created from this data under a pseudonym. Cookies may be used for this purpose. Cookies enable the recognition of the Internet browser. The data collected using PHP Web Stat technologies will not be used to personally identify visitors to this website without the data subject’s separate consent, nor will it be combined with personal data about the person behind the pseudonym.
Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in designing the website to meet user needs and achieve specific objectives. You have the right to object at any time to the processing of your personal data for reasons related to your particular situation.
You can prevent cookies from being stored by adjusting the relevant technical settings in your browser; however, please note that in this case, you may not be able to use all the features of this website to their full extent.

Using the Smartsupp Live Chat System
We use the live chat system from Smartsupp.com, , s.r.o. (Šumavská 31, 602 00 Brno, Czech Republic; “Smartsupp”) as part of a data processing arrangement.
Data processing is intended to facilitate direct and efficient communication between you and us as the provider. In this process, anonymized data is also collected and stored for marketing and optimization purposes, from which usage profiles can be created under a pseudonym.
When you visit our website, the chat widget—in the form of a JavaScript file—is loaded from AWS CloudFront, which enables the chat functionality.
To operate the live chat system, cookies are also used to recognize your browser. Among other things, the following information may be collected and processed: IP address, pages visited, information about the browser and device used, as well as personal data you provide when using the chat system.
Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in direct customer communication. You have the right to object at any time to the processing of your personal data for reasons related to your particular situation.
You can prevent cookies from being stored by adjusting the relevant technical settings in your browser; however, please note that in this case, you may not be able to use all the features of this website to their full extent.
For more information about data processing at Smartsupp, please visit https://www.smartsupp.com/help/privacy-policy/ and https://www.smartsupp.com/help/privacy/


Plug-ins and Miscellaneous

Using Google Maps
On our website, we use the feature that embeds Google Maps from theGoogle Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”).
This feature enables the visual display of geographic information and interactive maps. When users visit pages that include Google Maps, Google also collects, processes, and uses data from website visitors.
Your data may also be transferred to the United States. There is no adequacy decision by the European Commission for the United States. The data transfer is based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks.
Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in designing the website to meet user needs and achieve specific objectives. You have the right to object at any time to the processing of your personal data for reasons related to your particular situation.
For more information about how Google collects and uses data, please see Google's Privacy Policy at https://www.google.com/privacypolicy.html. There, in the Privacy Center, you can also change your settings so that you can manage and protect the data Google processes about you.

Using YouTube
On our website, we use the feature provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”). YouTube is an affiliate of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
This feature displays videos hosted on YouTube in an iFrame on the website. The “Enhanced Privacy Mode” option is enabled. As a result, YouTube does not store any information about website visitors. Information about the video is only transmitted to YouTube and stored there once you watch it. Your data may be transferred to the United States. There is no adequacy decision by the European Commission for the United States. The data transfer is based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks.
Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in designing the website to meet user needs and achieve specific objectives. You have the right to object at any time to the processing of your personal data for reasons related to your particular situation.
For more information about how YouTube and Google collect and use data, your rights in this regard, and ways to protect your privacy, please see YouTube's Privacy Policy at https://www.youtube.com/t/privacy.


Data Subject Rights and Retention Periods

Duration of Storage
Once the contract has been fully executed, the data will initially be stored for the duration of the warranty period; thereafter, it will be stored in accordance with statutory retention periods—particularly those under tax and commercial law—and then deleted upon expiration of these periods, unless you have consented to further processing and use.

Rights of the Data Subject
Provided that the legal requirements are met, you have the following rights under Articles 15 through 20 of the GDPR: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, and the right to data portability.
In addition, pursuant to Article 21(1) of the GDPR, you have the right to object to processing based on Article 6(1)(f) of the GDPR, as well as to processing for the purposes of direct marketing.

Right to File a Complaint with the Supervisory Authority
Pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that your personal data is not being processed lawfully.

Right to Object
If the processing of personal data described here is based on our legitimate interest pursuant to Article 6(1)(f) of the GDPR, you have the right to object to such processing at any time, with effect for the future, for reasons arising from your particular situation.
Once an objection has been filed, the processing of the data in question will be discontinued, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

Last updated: 10.01.2022